CHICAGO — Even the Vicar of Christ can be thwarted by a customer service representative. About two months after Robert Francis Prevost, a Chicago-born cardinal, became Pope Leo XIV in Vatican City, he ...

Spoiler alert: There was no miracle. By Julie Bosman Reporting from Chicago Even the Vicar of Christ can be thwarted by a customer service representative. About two months after Robert Francis Prevost ...

A former California Highway Patrol captain allegedly hired a hitman to kill her estranged husband — and now the wannabe assassin is on trial for capital murder Clay County Sheriff's Office; California ...

Spam calls are annoying. I always have my phone ringer on in case there is an emergency but before iOS 26, my iPhone would receive spam calls at least a handful of times a week. Spam calls can be ...

Google now turns call recording on by default for eligible AI-qualified call lead flows. Recorded calls can be analyzed by AI, with call duration and ad interaction used as fallback signals.

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...

Data breaches have become a fact of our digital world. Verizon’s 2025 Data Breach Investigations Report recorded over 12,000 breaches in that year alone. That’s nearly three dozen a day. And it gets ...

President Donald Trump did not, in fact, call in to C-SPAN on Friday using “John Barron” as a fake name, the network said. A man who identified himself with that name called in to C-SPAN after the ...

Jake Peterson is Lifehacker’s Tech Editor, and has been covering tech news and how-tos for nearly a decade. His team covers all things technology, including AI, smartphones, computers, game consoles, ...

WhatsApp Web is finally adding support for voice and video calls, starting with beta users’ individual chats. The update adds end-to-end encryption and the ability to share screens, which are features ...

As Black History Month gets underway, World Cafe correspondent John Morrison is asking us to listen deeply. "People of African descent — no matter where we are, wherever we've been — we've been in, ...