Companies often think they have a sales or marketing problem or a need to add a new product feature when they have a user experience problem. The product, service or technology isn’t easy to use, ...

Usability testing shows how well a solution meets people's needs and highlights areas for improvement. Here are seven areas to watch. An essential part of a user-centered design process is assessing a ...

Have you ever heard from a customer that your software was buggy, slow or unreliable? Or that a particular feature didn’t function exactly as intended? You’re not alone. Every software company, ...

Today, manufacturers routinely conduct summative (i.e., validation) usability tests to determine if their medical devices are safe to use “as is,” or if they require user interface design modification ...

Usability testing is an invaluable research method that involves observing representative users interacting with your product to assess how easy or difficult it is to use. The key benefits of this ...

The business intelligence (BI) tools of earlier generations were not very user-friendly. So much so that you had to have significant technical skills to interact with them. This meant decision-makers ...

Understanding the importance of usability in software design is critical, whether you are a software developer trying to deliver a functional product, or an organization looking to define the ...

In business, launching a new technology, process, or system without testing is like flying a plane without checking if it can land. The result? Costly failures, frustrated employees, and operational ...

Master the essentials of user acceptance testing. See the steps project managers must follow to validate software with end users. As a project manager and Scrum Master, I view the UAT team as the “fun ...

I traveled to Cambridge, Mass., recently for four days of intensive sessions with leading experts in the field of user interface design gathered for the User Interface 7 East Conference (UI7). I was ...