Training courses have been corporate learning’s go-to for decades. But in my opinion, eight times out of 10, the learner shouldn’t even be at that course. Why? Because it won’t improve performance. In ...

According to a recent study, only 27% of organizations have a measurement strategy in place to determine the success of their training efforts. Does this percentage surprise anyone? As a vendor hired ...

Opinions expressed by Entrepreneur contributors are their own. Entrepreneurs and business owners, like all executives, are tasked with keeping an eye on business growth and ensuring that employees’ ...

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Taking the agents’ point of view, working at a contact center for a Business Process Outsourcer (BPO) is hard. Although calls are monitored, not all are. Only a small percentage is actually recorded ...